CardRummy wants every player to enjoy gaming as entertainment. This page explains the tools and information available to help you play responsibly — because looking after our players matters more than anything else.
CardRummy was built for Pakistani players who enjoy online gaming as entertainment — the same way someone might enjoy watching a PSL match or playing a card game with friends. For the vast majority of players on CardRummy, that is exactly what it is: a fun way to spend free time, with the possibility of winning real PKR along the way.
But we also know that gambling can become a problem for some people, and we take that reality seriously. Responsible gaming is not a box we tick to look compliant — it is a genuine priority that shaped how CardRummy was built from day one. Every protection tool described on this page was available to players from the moment CardRummy launched. Not one of them was added as an afterthought.
The most important thing to remember is this: gambling is entertainment, not a way to earn a living or solve financial problems. If you are playing to escape stress, to chase losses, or to make money you need for bills and household expenses, those are warning signs that the fun has stopped. CardRummy's tools and support team are here the moment you need them — no questions, no judgement.
Healthy gaming rule of thumb: Only ever play with money you can genuinely afford to lose. Set a budget before you start, stick to it regardless of whether you are winning or losing, and stop when the session feels like it is no longer enjoyable.
Every CardRummy account has access to these responsible gaming tools from day one. Access them via your account settings or contact support to activate them immediately.
Set a maximum deposit amount for any rolling daily, weekly or monthly period. Once your chosen limit is reached, CardRummy's system will not allow further deposits until the period resets. You can lower your limit instantly at any time. Raising a limit requires a 7-day waiting period — giving you time to reconsider. Minimum deposit on CardRummy is Rs 200.
Set a maximum amount you are willing to lose within a defined period. When your net loss reaches the limit, CardRummy will lock the relevant sections of your account for the remainder of the period. Like deposit limits, loss limits can be reduced immediately but take 7 days to increase — ensuring the cooling-off period works in your favour.
Set a maximum session duration. CardRummy will display a visible on-screen reminder when your chosen session time is reached, and can be configured to automatically log you out. This tool is particularly useful for players who find themselves losing track of time during longer card game sessions or live cricket betting periods.
Take a structured break from CardRummy without permanently closing your account. Choose a cool-off period of 24 hours, 48 hours, 7 days, 30 days or 90 days. During the cool-off period your account is locked for deposits and play. The period cannot be shortened after activation — it runs its full duration. Your account and any balance remain safe throughout.
Choose a self-exclusion period of 6 months, 1 year, 2 years or permanent exclusion. Self-exclusion cannot be reversed during the chosen period under any circumstances — not even by contacting support. This is intentional. If you are considering self-exclusion, CardRummy strongly encourages you to choose the permanent option and seek professional support alongside it.
Enable reality check notifications that display at intervals you choose — every 30, 60 or 90 minutes. Each notification shows your current session duration, net win/loss for the session, and gives you the option to continue or end the session. Reality checks help maintain awareness of time and money during longer playing sessions.
Every tool is available at no cost from within your account settings. Changes that increase limits carry a 7-day waiting period. All protective restrictions take immediate effect. Contact our support team at any time for help activating these tools.
Need help activating a tool? Our responsible gaming team is available 24/7 via live chat in English and Urdu. Reach us at support@cardrummy.biz or directly from your logged-in account.
Problem gambling does not always look the way people expect. It often starts gradually — a few extra sessions here, chasing a loss there. The following warning signs are recognised indicators that gambling may be moving from entertainment into something more serious. If several of these describe your current relationship with CardRummy or any other gambling platform, please reach out to our responsible gaming team immediately.
There is no shame in any of this. Problem gambling affects people from every background. The only meaningful thing is recognising it and taking action — and CardRummy's tools and team are here to help you do exactly that.
If you recognise these signs in someone you care about — a family member or close friend — contact our support team. We can guide you on how to support them and what steps can be taken on their behalf with their consent.
Spending more time and money on CardRummy than you originally intended, consistently, even after deciding to cut back.
Chasing losses — playing more to try to recover money you have already lost rather than accepting the loss and stopping.
Hiding your gambling activity from family members, lying about the time or money spent on CardRummy or other platforms.
Using money set aside for bills, household expenses, rent, children's needs or other necessities to fund gambling sessions.
Feeling restless, irritable or anxious when you are not playing — or feeling unable to enjoy other activities without gambling.
Needing to bet increasingly large amounts to feel the same level of excitement — a pattern known as tolerance, similar to substance dependency.
Withdrawing from social activities, relationships or professional responsibilities because of the time or mental energy consumed by gambling.
Using gambling as a way to escape stress, anxiety, depression or difficult personal circumstances rather than as entertainment.
Answer the 5 questions below honestly. This is not a clinical assessment — it is a starting point for reflection. All responses are anonymous and nothing is recorded.
Activating any CardRummy responsible gaming tool takes less than two minutes. Follow these steps from within your logged-in account, or contact our support team who will walk you through it on live chat in English or Urdu — no judgment, no delay.
If you want to activate self-exclusion urgently and cannot wait to log in, contact our support team directly at support@cardrummy.biz and request immediate exclusion. We will act on the request the same day.
Go to cardrummy.biz and log in using your registered Pakistani mobile number and password. If you have forgotten your credentials, use the account recovery option or contact support immediately.
Click on your account icon in the top-right corner of any page. Select "Account Settings" from the dropdown menu that appears.
In Account Settings, select the "Responsible Gaming" tab. This is where all six protection tools are accessible from a single screen.
Select the tool you want to activate. For limits, enter your chosen amount in PKR. For time-based tools, enter your preferred duration. Review the settings clearly displayed before confirming.
Confirm the activation. The tool takes effect immediately. You will receive a confirmation notification on-screen and via email to your registered address. For self-exclusion, an SMS is also sent to your registered mobile number.
These are the commitments CardRummy makes to every player. They are not marketing promises — they are operational standards our team is held to every day.
CardRummy verifies the age of every player at registration and reserves the right to request CNIC verification at any time. No one under 18 is permitted to play, bet or deposit on CardRummy under any circumstances.
All six responsible gaming tools were available to every CardRummy player from the day the platform launched. They were not added in response to complaints or regulatory pressure.
No CardRummy staff member has the authority to override or shorten a player's self-exclusion. Not for any reason. If you self-exclude, the exclusion holds for its full chosen period regardless of what you request afterwards.
CardRummy does not send bonus offers, deposit incentives or promotional communications to players who have activated any responsible gaming tool or who have been identified by our team as potentially at risk.
CardRummy's support staff are trained specifically to identify and support players who may be displaying signs of problem gambling. They are not incentivised to keep players playing — their role is to help players make the right decision for themselves.
CardRummy publishes RTP percentages for all casino games, displays real-time session win/loss information, and never obscures how much a player has deposited or lost in a session. Every player has the right to full transparency about their gaming activity at any time.